Terms & Conditions

Effective Date: July 2026

Welcome to the RayRay Transport Group website. These Terms & Conditions (“Terms”) govern your use of our website, services, and any transportation reservations made through our website, by phone, email, text message, or other communication methods.

By using our website or scheduling transportation services, you agree to these Terms.

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About RayRay Transport Group

RayRay Transport Group provides non-emergency medical transportation (NEMT) services throughout Orlando and surrounding Central Florida communities.

We do not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately.

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Transportation Services

Our services include, but are not limited to:

• Non-Emergency Medical Transportation
• Doctor Appointments
• Dialysis Transportation
• Hospital Discharge Transportation
• Physical Therapy Transportation
• Rehabilitation Transportation
• Wheelchair Transportation
• Assisted Living Transportation
• Nursing Facility Transportation
• Private Transportation

Availability may vary depending on scheduling, location, weather, traffic conditions, and vehicle availability.

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Booking Transportation

When requesting transportation, you agree to provide accurate information, including:

• Full Name
• Phone Number
• Pickup Address
• Destination
• Requested Pickup Time
• Mobility Requirements
• Special Transportation Needs

Providing inaccurate or incomplete information may result in delays or cancellation of service.

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Pricing

Transportation rates are determined based on service type, distance, wait time, accessibility requirements, and other applicable factors.

Quotes provided are estimates unless otherwise stated.

Additional fees may apply for:

• Extended wait times
• Multiple stops
• After-hours service
• Last-minute scheduling
• Excessive cleaning resulting from passenger actions

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Cancellations

We understand plans change.

Please notify us as soon as possible if transportation must be canceled or rescheduled.

Repeated no-shows or last-minute cancellations may affect future scheduling availability and may be subject to applicable cancellation fees.

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Passenger Responsibilities

Passengers agree to:

• Be ready at the scheduled pickup time.
• Treat drivers respectfully.
• Follow all safety instructions.
• Wear seat belts when required.
• Maintain appropriate behavior during transportation.
• Notify us of any accessibility or mobility needs before pickup.

Drivers reserve the right to refuse transportation if passenger behavior creates a safety concern.

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Wheelchair Transportation

Passengers requesting wheelchair transportation are responsible for ensuring mobility equipment is safe and suitable for transport.

RayRay Transport Group reserves the right to refuse transportation if equipment cannot be safely secured.

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Limitation of Liability

While we strive to provide timely transportation, RayRay Transport Group is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Traffic
• Weather
• Road closures
• Mechanical issues
• Government actions
• Healthcare facility scheduling changes
• Other unforeseen events

We are not responsible for missed appointments resulting from circumstances outside our reasonable control.

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Website Use

You agree not to:

• Use the website unlawfully.
• Attempt unauthorized access to our systems.
• Distribute malicious software.
• Copy website content without permission.
• Interfere with website functionality.

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Intellectual Property

All content on this website, including logos, graphics, photographs, text, branding, and design elements, is the property of RayRay Transport Group unless otherwise noted.

Unauthorized use is prohibited.

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Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

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SMS & Electronic Communications Consent

By submitting a transportation request, completing a contact form, requesting a quote, scheduling a ride, or otherwise providing your mobile phone number to RayRay Transport Group, you expressly consent to receive communications from us by:

• SMS/Text Messages
• Telephone Calls
• Email
• Voicemail

These communications may include:

• Ride confirmations
• Pickup reminders
• Driver arrival notifications
• Appointment updates
• Schedule changes
• Customer service communications
• Follow-up regarding transportation services
• Account or billing notifications

Message frequency varies based on your interactions and scheduled transportation.

Message and data rates may apply according to your mobile carrier’s plan.

You may opt out of SMS messages at any time by replying STOP to any text message. After opting out, you will no longer receive SMS communications except those required to process an existing request or as otherwise permitted by law. For assistance, reply HELP or contact us directly at 321-321-3052 or info@rayraytransportgroup.com.

Your consent to receive SMS messages is not a condition of purchasing transportation services.

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Recording of Calls

Telephone calls may be monitored or recorded for quality assurance, training, scheduling accuracy, and customer service purposes where permitted by law.

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Changes to Services

We reserve the right to modify, suspend, or discontinue any service without prior notice.

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Changes to These Terms

RayRay Transport Group may update these Terms & Conditions at any time.

Updated Terms become effective immediately upon posting on this website.

Continued use of our website or services constitutes acceptance of the revised Terms.

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Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in Orange County, Florida, unless otherwise required by applicable law.

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Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

RayRay Transport Group

Address
773 South Kirkman Road, Suite 101
Orlando, FL 32811

Phone
321-321-3052

Email
info@rayraytransportgroup.com

Website
www.rayraytransportgroup.com

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SMS Consent Notice

For any contact, quote, or booking form on your website, include a checkbox such as:

☐ I agree to receive SMS text messages and phone calls from RayRay Transport Group regarding my transportation requests, appointment reminders, service updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of purchase. By submitting this form, I agree to the Terms & Conditions and Privacy Policy.

This language is commonly used to support SMS compliance and helps users understand what they are consenting to when they submit a form.