Privacy Policy

Effective Date: July 2026

At RayRay Transport Group, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

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Information We Collect

We may collect the following information:

Personal Information

• Name
• Phone number
• Email address
• Home or pickup address
• Destination address
• Appointment information
• Emergency contact information (if provided)

Health-Related Information

When necessary to provide transportation services, we may collect limited health-related information such as:

• Mobility needs
• Wheelchair accessibility requirements
• Transportation accommodations

We only collect information necessary to provide safe and reliable transportation.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring websites

This information helps improve our website and user experience.

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How We Use Your Information

We use your information to:

• Schedule transportation services
• Confirm appointments
• Contact you regarding your ride
• Respond to inquiries
• Improve customer service
• Maintain business records
• Process payments (if applicable)
• Comply with legal obligations
• Improve our website and services

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Information Sharing

We do not sell or rent your personal information.

We may share information only when necessary with:

• Employees or drivers providing transportation
• Healthcare facilities when coordinating transportation
• Service providers assisting with website hosting, communications, or payment processing
• Government agencies when required by law

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Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

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Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

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Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties, including mapping services, scheduling software, payment processors, and analytics providers.

We are not responsible for the privacy practices or content of those third-party websites.

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SMS and Telephone Communications

If you provide your phone number, you consent to receive phone calls and text messages related to:

• Appointment confirmations
• Transportation updates
• Scheduling reminders
• Customer service communications

Message and data rates may apply.

You may opt out of non-essential text communications at any time by replying STOP or contacting us directly.

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Email Communications

If you provide your email address, we may send:

• Appointment confirmations
• Service updates
• Customer support responses
• Important business communications

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

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Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children through our website.

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Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of certain personal information
• Request information about how your data is used
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

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Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.

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Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

RayRay Transport Group

Address
773 South Kirkman Road, Suite 101
Orlando, FL 32811

Phone
321-321-3052

Email
info@rayraytransportgroup.com

Website
www.rayraytransportgroup.com

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Notice Regarding Medical Information

RayRay Transport Group provides non-emergency medical transportation (NEMT) services. We collect only the information necessary to safely coordinate transportation and do not provide medical care. We encourage clients not to submit sensitive medical information through our website unless specifically requested for transportation accommodations.

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